Essays about: "ABADI DWI SAPUTRA"

Found 1 essay containing the words ABADI DWI SAPUTRA.

  1. 1. ANALYSIS OF TRAIN PASSENGER RESPONSES ON PROVIDED SERVICES (CASE STUDY PT KERETA API INDONESIA AND STATENS JARNVARGAR (SJ) AB, SWEDEN)

    University essay from

    Author : ABADI DWI SAPUTRA; [2010]
    Keywords : service standard; service guarantee; customer satisfaction; customer complaint handling; PT Kereta Api Indonesia; Statens Järnvägar SJ AB;

    Abstract : Railway is one of public transport mode on land transportation. Railways, as mass public transport modes, have unique characteristics. It has large capacity, high safety level, and free from traffic jam. Those characteristics make railway a primary public transportation. READ MORE