Essays about: "Amra Trako"

Found 1 essay containing the words Amra Trako.

  1. 1. THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Amra Trako; [2017-10-26]
    Keywords : interpersonal communication; customer service; communication styles;

    Abstract : This study deals with a telephone based customer service and the communication styles that make the communication in this setting successful or unsuccessful. Many companies in Sweden have a telephone based customer service, and often times the customer’s initial contact with the company is through the customer service. READ MORE