Essays about: "Brick and Mortar Offices"

Found 2 essays containing the words Brick and Mortar Offices.

  1. 1. The Era of Artificial Intelligence in Swedish Banking : Exploring Customer Attitudes Towards AI as a Substitute to Brick and Mortar Offices

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Isabel Bergström Stacey; Philip Svenningsson; Anton Thoresson; [2018]
    Keywords : Online Banking; Artificial Intelligence; Brick and Mortar Offices; Customer Service; Swedish Banking Industry; Customer Attitudes; Technology Acceptance Model;

    Abstract : Background: The wave of Artificial Intelligence (AI) is marching on, replacing jobs and traditional services, and is predicted to be one of the biggest marketing trends in the close future. Four of the major Swedish banks have started to implement AI as a customer service channel. READ MORE

  3. 2. Hindering Factors in Online Banking : What Hinders Swedbank’s Customers From Using Online Banking?

    University essay from Högskolan i Jönköping/Internationella Handelshögskolan

    Author : Johan Persson; Gustav Tärn; Liam Karlsson; [2017]
    Keywords : ;

    Abstract : Background: Despite the fact that online banking is a widespread phenomenon, it is yet to be fully utilized by customers. Banks are constantly developing their digital channels in order to fit the needs of the customers and to operate more efficiently. READ MORE