Essays about: "Call-Centre"

Showing result 1 - 5 of 8 essays containing the word Call-Centre.

  1. 1. Time series Forecast of Call volume in Call Centre using Statistical and Machine Learning Methods

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Nicoló Baldon; [2019]
    Keywords : Time Series Analysis; SARIMA; Seasonal ANN; LSTM; Call Center data; seasonal time series;

    Abstract : Time series is a collection of points gathered at regular intervals. Time series analysis explores the time correlations and tries to model it according to trend and seasonality. One of the most relevant tasks, in time series analysis, is forecasting future values, which is considered fundamental in many real-world scenarios. READ MORE

  3. 2. Business analysis of Company A's maintenance organisation

    University essay from KTH/Industriell produktion

    Author : Dennis Bremberg; Sina Soltaniah; [2018]
    Keywords : ;

    Abstract : Existing high voltage direct current (HVDC) stations have an estimated life-cycle of 30 to 40 years.During this time, operations will be subjected to varying disturbances, including spare partobsolescence, new cyber-security requirements, unforeseen failures as well as planned and forcedoutages. READ MORE

  4. 3. A study about the use of reward systems and employee motivation in a call centre

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Nadja Zabouj; Nicole Antoniades; [2015-07-09]
    Keywords : Reward systems; reward; motivation; call centre.;

    Abstract : Background The purpose of using reward systems is to motivate and encourage actions needed for goal achievement, thereby increasing the results of an organization. Often, the use of reward systems is a crucial part of the organizations management control system. READ MORE

  5. 4. Optimization of Call Centre Scheduling using the Cross-Entropy Method.

    University essay from KTH/Optimeringslära och systemteori

    Author : Hjalmar Heimbürger; Pontus Resare; [2014]
    Keywords : ;

    Abstract : This thesis project investigates how the cross-entropy method can be applied to the optimization of scheduling problems. It is an important question because lower staffing leads to lower operating cost. Scheduling problems cannot be solved exactly in reasonable time, and finding methods to solve them efficiently is of great importance. READ MORE

  6. 5. How to enhance Shareholder Value through a Customer support in the Insurance industry : A BUSINESS DRIVEN APPROACH TOWARDS MOBILE- AND SELF-SERVICE- BUSINESS INTELLIGENCE

    University essay from KTH/Industriell Management

    Author : Peter Smogner; Niklas Johnson; [2013]
    Keywords : Insurance industry; Customer Support; Call-Centre; Business Intelligence; Self-Service Business Intelligence; Mobile Business Intelligence; Shareholder Value; Value creation; Value drivers; Lean Service; Systems Thinking; Strategic Management; Operational Strategy; Outside-in thinking; Performance Management; Customer Retention; Customer Satisfaction; Service Quality.;

    Abstract : An increased competitive climate has enhanced the importance for companies to differentiate from other companies. Today, the customer support within service organizations are often disregarded as a source of value due to the focus on costs. Further, it has become more important to leverage the contact with the customer at all encounters. READ MORE