Essays about: "Challenges in customer service"

Showing result 1 - 5 of 155 essays containing the words Challenges in customer service.

1. 1. Leveraging Gamification for Increased Motivation in Mobile Applications : A Quantitative Study Using Self-Determination Theory & Service-Dominant Logic

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Alexander Fredriksson; Teemu Lahtinen; [2024]
   Keywords : Self-Determination Theory; Service-Dominant Logic; Motivation; Gamification; Mobile Services;

   Abstract : Due to the increasing digitization of society, Gamification of services has become increasingly proliferated. Identifying and knowing how to manipulate the factors for successful implementation of gamification strategies is paramount. READ MORE

3. 2. Exploring servitization practices in the European Automotive industry: Cross-country case study between France and Sweden - A multiple case study

   University essay from Göteborgs universitet/Graduate School

   Author : Nathan Lambert; Kajsa Lindström; [2023-07-19]
   Keywords : servitization; automotive industry; mobility as a service; qualitative analysis; service-dominant business logic; technology; traditional manufacturers; external environment;

   Abstract : This thesis contributes to the existing literature on servitization through a qualitative cross-country case study investigating the phenomenon in the automotive industry, focusing on the experiences of firms in France and Sweden. The current conceptualisation of servitization is limited in its ability to fully capture the complexity of the phenomena observed. READ MORE

4. 3. Factors influencing effective safety stock dimensioning in inventory management - A case study within the automotive industry

   University essay from Göteborgs universitet/Graduate School

   Author : Ikram Saady; Melisa Petkovska; [2023-07-03]
   Keywords : Safety stock; Inventory management; Safety stock uncertainties; Safety stock level challenges; Safety stock level factors;

   Abstract : Poor inventory management affects many companies today which has a negative impact on both company profits and the level of customer service provided. A critical aspect of inventory management involves maintaining a balance between safety stock levels and customer service level. READ MORE

5. 4. Staying Afloat - Examining the Resilience of the European Inland Waterway Transportation Industry in the Face of Climate Related Disruptions: A Policy and Resilience Analysis

   University essay from Göteborgs universitet/Graduate School

   Author : Linnea Ahlgren; Hibaakh Jamac; [2023-07-03]
   Keywords : Climate Change; Inland Waterway Transportation; Inland Barge Companies; Inland Ports; Policies and Initiatives; Adaptation; Extreme Weather;

   Abstract : Due to its lower emissions in comparison to other modes of transport, inland waterway transportation (IWT) has been increasingly considered a sustainable option by the European Union (EU), prompting a focus on transitioning towards it in recent years. However, the impact of climate change has led to a rise in extreme weather events, including floods and droughts, over the past few decades. READ MORE

6. 5. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
   Keywords : ;

   Abstract : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. READ MORE