Essays about: "Customer frustration"

Showing result 1 - 5 of 12 essays containing the words Customer frustration.

  1. 1. Standardizing and optimizing workflowsusing digital tools : Case study at a high voltage cable manufacturer

    University essay from Blekinge Tekniska Högskola/Institutionen för maskinteknik

    Author : Lucas Lövgren; Tim Thomsen; [2022]
    Keywords : Standardization of Work; Process optimization; CAD; PDCA;

    Abstract : Background: When a potential customer reaches out to NKT and requests themto tender an offer for a project, NKT will start to compile the information neededfor the customer to make an informed decision. Among others, one document thatis included in the information is a CSO. READ MORE

  3. 2. User Experience and Its Importance in Banking Software: A Study of User Experience During Development

    University essay from Lunds universitet/Institutionen för elektro- och informationsteknik

    Author : Majlinda Haziri; [2019]
    Keywords : User Experience UX ; Front-End Framework; Model- View-Controller MVC ; Web Client; User Interface UI ; Technology and Engineering;

    Abstract : This study was conducted to provide an explanation as to why user experience is important when designing software, specifically for a banking company undergoing a complete redesign of their banking client. Neglecting the user experience design in the development of any application or webpage can lead to user frustration and abandonment. READ MORE

  4. 3. Airline Service Failures : A study on relationships between lack of control, emotions, and negative word-of-mouth

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Martina Bankova; Abigail Burkle; Hai Ly Vu; [2018]
    Keywords : Service Failure; Airlines; Negative word-of-mouth;

    Abstract : Service failure within the airline industry has been a prominent topic within the media. Each story of a failure features a disgruntled passenger. Emotions are already high during the consumption of any airline service, and a service failure will bring on а slew of unwanted emotions. READ MORE

  5. 4. Improving search results with machine learning : Classifying multi-source data with supervised machine learning to improve search results

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : Meri Stakovska; [2018]
    Keywords : Searcher Frustration; Information Retrieval; Search Results; Topic Classification; Machine Learning; Supervised Classification; Naive Bayes;

    Abstract : Sony’s Support Application team wanted an experiment to be conducted by which they could determine if it was suitable to use Machine Learning to improve the quantity and quality of search results of the in-application search tool. By improving the quantity and quality of the results the team wanted to improve the customer’s journey. READ MORE

  6. 5. Skill based routing in telephone exchanges

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Henrik Edlund; Mikael Nilsson; [2017]
    Keywords : skill based routing; remote testing; usability; PBX private branch exchange ; prototyping; Telavox; Technology and Engineering;

    Abstract : Private branch exchange systems have been used to connect clients with enterprises for over 40 years and have over time progressed from manual switchboards to modern, internet based technologies. Despite technological progress, many clients still feel great frustration when contacting customer service, not being able to reach the person they seek. READ MORE