Essays about: "Dag Lindstrand"

Found 1 essay containing the words Dag Lindstrand.

  1. 1. Developing a Tool for Digital Transformations:How to Improve Service Quality in the RelocationIndustry

    University essay from KTH/Industriell Management

    Author : ADAM IVARSSON; Dag Lindstrand; [2014]
    Keywords : Service quality; Service quality scales; Digitization; Digital;

    Abstract : The purpose of this study was to develop a tool that shows relocation companies how they should digitally transform their services. The purpose was satisfied by dividing the research into two studies. READ MORE