Essays about: "Danel Arismendez Murillo"

Found 1 essay containing the words Danel Arismendez Murillo.

  1. 1. Back-Office improvement : When outsourcing is not an option

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Danel Arismendez Murillo; [2011]
    Keywords : Back office; organizational design; configuration theory;

    Abstract : Many organizations within service industries such as government agencies, banking, healthcare, and healthcare decide to structure their business with the back office – front office design; in this setting the back office handles tasks not involving the customer, while front office involves those activities that deal with the customer through some form of contact or receive input from them. When the time comes than an organization wishes to improve the back office area and achieve enhanced efficiency, and speed; it is commonly suggested that outsourcing will help introduce the intended gains. READ MORE