Essays about: "Elisabeth Kaspersson"
Found 1 essay containing the words Elisabeth Kaspersson.
-
1. An empirical thesis of service recovery in the package holiday industry
University essay from Karlstads universitet/HandelshögskolanAbstract : Purpose: The aim of this thesis is to gain an understanding what it is within the vacation offering that makes certain customers dissatisfied with a service recovery effort. Design/methodology/approach: The basis of the thesis is a qualitative approach since we want to gain an understanding about what it is in the service failure and service recovery that make customers dissatisfied. READ MORE
Result pages:
1