Essays about: "Front-line employees"

Showing result 1 - 5 of 18 essays containing the words Front-line employees.

  1. 1. Stimulating employee-driven innovation - Exploring enablers for employee-driven innovation and the contribution of formal and informal innovation activities - a qualitative single-case study

    University essay from Göteborgs universitet/Graduate School

    Author : Julia Karlsson; Klara Thorén; [2022-08-05]
    Keywords : Employee-driven innovation; inclusive innovation; consultancy industry; enablers for employee-driven innovation; formal innovation activities; informal innovation activities;

    Abstract : Innovation is a concept that has received an increased amount of attention in recent years. The concept of innovation has also developed to include a wider range of participants, including for example both open innovation and customer-oriented innovation. READ MORE

  3. 2. Changing Work Pattern in Companies in the Context of Covid-19 Pandemic

    University essay from Göteborgs universitet/Graduate School

    Author : Omar Kassab; [2022-06-28]
    Keywords : Working Remotely; Facilitation; Transition; Covid-19; Managing the Unexpected;

    Abstract : This study is about investigation of the practices of two organisations/companies in terms of remote working within the context of the covid 19 pandemic. The study thus explored how the companies facilitated and enabled their employees to work from home as a response. READ MORE

  4. 3. Maintaining Values: Institutional Work in the Social Services

    University essay from Göteborgs universitet/Graduate School

    Author : Borin Borin; Emma Carlberg; [2020-06-22]
    Keywords : Values; Institutional work; Values work; Maintaining values; Less resourceful actors; Front-line employees;

    Abstract : This study investigates how front-line employees engage in institutional work to maintain their ‘client-focused’ value. By conducting a single-case study of a Social Service department within a Swedish middle-sized municipality, we find both individual and collective efforts to be successful in maintaining the value. READ MORE

  5. 4. THE FORGOTTEN SOURCE : EMPLOYEES AS A SOURCE OF CUSTOMER INSIGHTS

    University essay from Linköpings universitet/Interaktiva och kognitiva system

    Author : Tobias Sjöberg; [2020]
    Keywords : Servitization; Service innovation; Service design; Customer knowledge; Front Line Employees;

    Abstract : The service economy is flourishing and due to high competition, manufacturers are turning to service innovation as way to distinguish and meet their customers increasing and changing demands. Service design and an increased utilization of employees are seen as way of improving the innovative capabilities. READ MORE

  6. 5. Barriers, facilitators and success criteria in the implementation of eHealth solutions in healthcare

    University essay from Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

    Author : Estefania Toledo; Silvia Orejuela; [2020]
    Keywords : Implementation Science; eHealth; Project Managers; Barriers; Facilitator and Success Criteria.;

    Abstract : As a response to the need for efficiency and innovation that modern society hasplaced over healthcare organizations, they are constantly looking for more efficientand innovative tools that facilitate the daily practices for providers. In this context,the use of digital solutions or eHealth arises as an alternative for healthcare. READ MORE