Essays about: "Henrik Spens"

Found 1 essay containing the words Henrik Spens.

  1. 1. Using cloud services and machine learning to improve customer support : Study the applicability of the method on voice data

    University essay from Uppsala universitet/Avdelningen för systemteknik

    Author : Henrik Spens; Johan Lindgren; [2018]
    Keywords : speech-to-text; machine learning; natural language processing;

    Abstract : This project investigated how machine learning could be used to classify voice calls in a customer support setting. A set of a few hundred labeled voice calls were recorded and used as data. The calls were transcribed to text using a speech-to-text cloud service. READ MORE