Essays about: "INTERNAL SERVICE QUALITY"

Showing result 1 - 5 of 87 essays containing the words INTERNAL SERVICE QUALITY.

  1. 1. Integration of Service-Oriented Embedded Systems with External Systems in Software Product Lines

    University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

    Author : Nils Johansson; [2024]
    Keywords : software architecture; software product lines; integration of systems;

    Abstract : Developing software for complicated systems is often done by collaboration and consists of deliverables by a multitude of organisations. The deliverables can range from smaller devices and commercial-off-the-shelf software components, to larger systems. READ MORE

  3. 2. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  4. 3. Test Strategy for New Product Development : Specific actions to enhance overall test strategy at ABB Robotics

    University essay from KTH/Produktionsutveckling

    Author : Ashraf Valizada; Davide Lorenzo Astolfi; [2023]
    Keywords : Test strategy; new product development test processes; test organization; advanced testing tools; robotics;

    Abstract : Testing is a crucial process for organizations to identify any defects, ensure high-quality standards, enhance customer experience, mitigate risks, and comply with regulations. With proactive identification and resolution of problems, efficient testing saves time, money, and effort, ultimately contributing to the organization's overall success. READ MORE

  5. 4. Motives, Implementation and Side Effects : An interview study about the regionalisation of Sweden's Schengen visa management in Sub-Saharan Africa

    University essay from Linköpings universitet/Statsvetenskap

    Author : Albin Karlsson; [2023]
    Keywords : new public management; public diplomacy; Schengen visa management; Sweden; Sub-Saharan Africa;

    Abstract : A challenge when reforming public management is the potential risk of side effects as policy intentions often come with unintended consequences in practice. For the field of International Relations (IR), management reforms affecting the foreign service are particularly relevant as they go beyond the domestic context with potential implications also for state relations with foreign publics. READ MORE

  6. 5. How to Redesign an Atlas Copco Industry Tool for a Circular Economy

    University essay from KTH/Maskinkonstruktion (Inst.)

    Author : Hanna Magnusson; [2022]
    Keywords : ;

    Abstract : Atlas Copco BLM, a competence centre for quality assurance tightening solutions, was the client of this master thesis project. This project focused on circular economy and how to improve the design of their STRwrench. This was done by utilizing existing knowledge and tools about circular economy, materials, and service design. READ MORE