Essays about: "ITIL in organizations"

Found 5 essays containing the words ITIL in organizations.

  1. 1. Knowledge transfer in IT-Service organizations : A qualitative case study researching a boundary object theory perspective on knowledge transfer through information systems, in an ITIL context

    University essay from Linköpings universitet/Informatik; Linköpings universitet/Filosofiska fakulteten

    Author : Carl Krigsman; Armin Zahirovic; [2019]
    Keywords : Knowledge management; Knowledge transfer; Knowledge repositories; Explicit knowledge; Tacit knowledge; Knowledge articles; Information Systems; Boundary object theory; Theory of knowledge creation; Individual factors; ITIL; IT Service Management;

    Abstract : Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. READ MORE

  3. 2. IT maturity self-assessment: does a quantitative survey get it right?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Jacob Malmros; Jessica Eckerstein; [2015]
    Keywords : ITSM; ITIL; Maturity; Maturity assessment; CSI; Business and Economics;

    Abstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE

  4. 3. Proposing a comprehensive framework for ITSM efficiency

    University essay from Högskolan i Borås/Institutionen Handels- och IT-högskolan

    Author : Mohammadreza Farmand; [2013]
    Keywords : Comprehensive framework for ITSM; ITISM metrics; ITIL framework; Quality of Service;

    Abstract : Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. READ MORE

  5. 4. How to implement ITIL successfully?

    University essay from IHH, Informatik

    Author : Jingwen Wang; Hami Khosravi Sereshki; [2010]
    Keywords : ITIL; ITIL Implementation; Critical Success Factors; ITIL Imple- mentation Steps;

    Abstract : The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. READ MORE

  6. 5. How can ITIL influence IT outsourcing

    University essay from IHH, Informatik

    Author : Jalal Nehme; Marcus Persson; Shahrouz Lahiji; [2009]
    Keywords : Outsourcing; Service management; Information Technology Infrastructure Library; ITIL;

    Abstract : The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question: “What are ITIL’s effects on IT Outsourcing implementation?” The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. READ MORE