Essays about: "Interactional communication"
Showing result 1 - 5 of 8 essays containing the words Interactional communication.
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1. Delivering Difficult Decisions - Exploring organizational justice in the Swedish Social Insurance Agency’s communication
University essay from Göteborgs universitet/FörvaltningshögskolanAbstract : Aim: The aim of this thesis is to deepen our understanding of how public authorities enact justice when communicating negative decisions to citizens. Specifically, the study examines withdrawal letters sent by the Swedish Social Insurance Agency (SIA) to claimants regarding the withdrawal of sickness benefits. READ MORE
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2. Conflict Discourse in Television Series – The Functions and Uses of Silence in Relation to Social Class
University essay from Göteborgs universitet/Institutionen för språk och litteraturerAbstract : This study paper investigates the correlation between social class and the use of silence in conflict discourse, by comparing the interactional style and turn-taking behaviour in two television series representing the upper and lower class. To this end, the study analyses conflict conversations inThe Crown (UK) andShameless (US) to show how in both scripts writers use specific linguistic elements to represent how these social classes are depicted in media. READ MORE
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3. Communication in social media. A new source of power : Based on the posts and comments about sustainability on Zara and H&M’s Facebook accounts
University essay from Högskolan i Jönköping/HLK, Medie- och kommunikationsvetenskapAbstract : The development of communication technology has also created new structures, able to challenge the traditional power roles of the communicative process. Social media have become a fruitful arena of this change due to their users having the possibility to respond to the producers’ messages. READ MORE
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4. CONSTRUCTING GENDER IN THE EFL CLASSROOM How Swedish Upper Secondary School Students Perform Gender in Oral Communication
University essay from Göteborgs universitet/Institutionen för språk och litteraturerAbstract : The aim of this study is to examine if, and in that case how, Swedish upper secondary school students perform gender in power-related ways in oral communication in a foreign language in a classroom setting. The material used consists of transcriptions of audiorecorded semi-authentic interaction between 25 young learners of English. READ MORE
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5. Communication in Complaint Handling
University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologiAbstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE
