Essays about: "John Allspaw"

Found 1 essay containing the words John Allspaw.

  1. 1. Trade-Offs Under Pressure: Heuristics and Observations Of Teams Resolving Internet Service Outages

    University essay from Lunds universitet/Avdelningen för Riskhantering och Samhällssäkerhet

    Author : John Allspaw; [2015]
    Keywords : cognitive systems engineering; internet services; outages; process tracing; heuristics; diagnosis; disturbance management; anomaly response; FLMU06; Technology and Engineering; Technology and Engineering;

    Abstract : The increasing complexity of software applications and architectures in Internet services challenge the reasoning of operators tasked with diagnosing and resolving outages and degradations as they arise. Although a growing body of literature focuses on how failures can be prevented through more robust and fault-tolerant design of these systems, a dearth of research explores the cognitive challenges engineers face when those preventative designs fail and they are left to think and react to scenarios that hadn’t been imagined. READ MORE