Essays about: "Juan Carlos Haro Vicente"

Found 1 essay containing the words Juan Carlos Haro Vicente.

  1. 1. Customer Loyalty in the Swedish Telecommunication Industry : A case study at Telia

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling; Linköpings universitet/Tekniska fakulteten

    Author : Juan Carlos Haro Vicente; Emelie Sun; [2015]
    Keywords : Net Promoter Score; loyalty; satisfaction; retention; mobile services; broadband services; multimedia streaming.;

    Abstract : There are two main purposes of this thesis. The first one is to get a better understanding of the aspects affecting customers’ loyalty in the telecommunication industry, in the context of when customers are using the services. READ MORE