Essays about: "Knowledge Management in Call Centers"
Found 2 essays containing the words Knowledge Management in Call Centers.
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1. Use of Wikis for Learning in a Call Center: A Case Study
University essay from Institutionen för datavetenskap, fysik och matematik, DFMAbstract : Problem Area / Purpose The purpose of this research is to study how agents learn and share knowledge in a callcenter after the implementation of a wiki. How they create new knowledge, and theirperception of the knowledge conversion process. READ MORE
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2. Implementation and role of device management Solutions to the end users
University essay from DatateknikAbstract : This research is based on consumer complaints with respect to recently purchased consumer electronics. This research document will investigate the instances of development and device management as a tool used to aid consumer and manage consumer’s mobile products in order to resolve issues in or before the consumers is aware one exists. READ MORE