Essays about: "Lefe Edith Ndamnsa"

Found 1 essay containing the words Lefe Edith Ndamnsa.

  1. 1. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

    University essay from Företagsekonomi

    Author : Lefe Edith Ndamnsa; [2013]
    Keywords : Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.;

    Abstract : Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made. READ MORE