Essays about: "Niklas Vernersson"

Found 1 essay containing the words Niklas Vernersson.

1. 1. Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies 

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Oskar Stigsson; Niklas Vernersson; [2016]
   Keywords : Extrinsic motivation; Intrinsic motivation; Customer satisfaction; Implementation; ISO 9000.;

   Abstract : Introduction: In order to maintain strong relationships with customers, a lot of firms have invested in improving quality; this has led to an increase of quality programs. One of the most prominent quality standards is the ISO 9000 series, however prior research has different views whether or not the standards are beneficial. READ MORE