Essays about: "PARASURAMAN"

Showing result 1 - 5 of 8 essays containing the word PARASURAMAN.

  1. 1. Optic Fiber Communication in Commercial Vehicles : Testing of mechanical rigidity

    University essay from Linnéuniversitetet/Institutionen för fysik och elektroteknik (IFE)

    Author : Vijay Adhithyan Venugopal Parasuraman; [2022]
    Keywords : EMI; LASER; LED; MOST; EMC; CDMA; ECU; CAB; POF; LISN; SDK; EEPROM; USB;

    Abstract : The backbone of this dissertation is a discussion of the adaptability of optical fiber modes of transmission. The technological boom in commercial vehicles tends to include more electronic components and more data flow. The traditional copper transmission is reliable but has drawbacks. READ MORE

  3. 2. Identification of performance gaps in service interactions that influence customer satisfaction

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Haidar shareef; Jose Carlos Villatoro; [2014]
    Keywords : Customer Service; Customer Satisfaction; Service Strategy; Service Concept; Customer Experience; Service Quality; Service Quality Gaps;

    Abstract : This thesis project is aimed to investigate how gaps in the form of mistakes and flaws can be identified and minimized during customer service interactions. The Service Concept model by Goldstein et al. READ MORE

  4. 3. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  5. 4. The impact of service quality in customer satisfaction case of "One Bank"

    University essay from Institutionen för teknik och samhälle

    Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
    Keywords : ;

    Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE

  6. 5. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Lebo Emori; Seth Ackah; [2010]
    Keywords : service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF;

    Abstract : This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from the perspective of retail banking customers in the United Kingdom. The study draws on customer behavior and attitude premised on the SERVQUAL and SERVPERF models originated by Parasuraman et al. READ MORE