Essays about: "Retno Sari Sunarto"

Found 2 essays containing the words Retno Sari Sunarto.

1. 1. Undelivering Service Quality in Public Transport - Case of:commuter Railway of Jabodetabek

   University essay from Karlstads universitet; Fakulteten för ekonomi, kommunikation och IT; Centrum för tjänsteforskning

   Author : retno sari sunarto; [2009]
   Keywords : ;

   Abstract : .... READ MORE

3. 2. Contractual Governance of Indonesia Railway System - Case Study:Customer Satisfaction in Jabodetabek Area Vs Värmlandstrafik AB

   University essay from Karlstads universitet; Fakulteten för ekonomi, kommunikation och IT; Centrum för tjänsteforskning

   Author : Retno Sari Sunarto; [2009]
   Keywords : Contractual governance; Customer satisfaction index; railways operation; Jabodetabek commuter railway; service quality;

   Abstract : The growth of private motor vehicle grows rapidly each year have negative impact not only forthe extra contribution of air pollution but also to time wasting. That impact can lead todecreasing of people quality life. Public transportation is one of the solutions for the problem. READ MORE