Essays about: "SERVQUAL customer satisfaction on telecommunication"

Found 2 essays containing the words SERVQUAL customer satisfaction on telecommunication.

1. 1. The Value Added by the Purchasing Department to the Organization

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : Leticia Elizabeth Arias Peregrina; [2012]
   Keywords : Purchasing; value added; value-based purchasing; internal customer; customer satisfaction; internal service quality; purchasing maturity; value chain.;

   Abstract : The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. READ MORE

3. 2. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Oladayo ODUJOBI; [2011]
   Keywords : Customer Service; SERVQUAL; service Quality;

   Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE