Essays about: "SERVQUAL models"

Showing result 1 - 5 of 7 essays containing the words SERVQUAL models.

1. 1. Packaging Operations in the Automotive Industry - Revealing Operational Gaps Related to Network Inefficiency, using Volvo Cars Packaging Operations as an Example

   University essay from Göteborgs universitet/Graduate School

   Author : Marjan Kouchek; Alexandra Stojanoska; [2017-06-29]
   Keywords : Automotive Industry; Packaging; Packaging Operations; Loop-Time; Inventory Management; Network Balancing; Supplier Relationship; Volvo Cars; Closed-Loop Supply Chain;

   Abstract : The automotive industry has evolved into an industry of complex supply chains and networks, requiring many activities to be aligned and well-managed in order to avoid abnormalities in both the material flow and information flow. The car assembly requires many different components and material, which also in turn require different types of packaging when being transported to the production plants. READ MORE

3. 2. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Claas Boomgaarden; [2015]
   Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

   Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE

4. 3. A model to measure and evaluate the quality of service of healthcare systems in a gynecological clinic : A Case Study

   University essay from Institutionen för maskinteknik (MT)

   Author : Çiğdem Mete; Selin Dönmez; [2013]
   Keywords : SERVQUAL; Healthcare; Quality of Service; Gynecological;

   Abstract : In today’s world, there is a strong competition between companies. In this competition environment, it is accepted that one of the most important elements is quality for companies to be differentiated. The company which can produce high quality products or high quality services can survive in this competition. READ MORE

5. 4. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Richard Selassie Bebli; [2012]
   Keywords : Service quality and customer satisfaction.;

   Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

6. 5. The Value Added by the Purchasing Department to the Organization

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : Leticia Elizabeth Arias Peregrina; [2012]
   Keywords : Purchasing; value added; value-based purchasing; internal customer; customer satisfaction; internal service quality; purchasing maturity; value chain.;

   Abstract : The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. READ MORE