Essays about: "Sandhra Johnsson"

Found 1 essay containing the words Sandhra Johnsson.

  1. 1. Lean Management in the Swedish Public Sector: How is value and customer in a Public Service Organization with multiple stakeholders defined, and how does it affect improvement work?

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Jacob Kihlbaum; Sandhra Johnsson; [2015]
    Keywords : Lean Management; Public Sector; Public Service Organizations; Multiple stakeholders; Value definition;

    Abstract : Background - Different scholars such as Radnor & Johnston (2013), explains that it is not until The Public Service Organizations are able to confidently define their customers and their customers' value, that they are able to link their internal efficiencies with their external effectiveness and thus create a sustainable and long-term success of their Lean initiative. Purpose - In order to close the found theoretical gap, the purpose of this paper is to answer our chosen research question; "How is value and customer in a Public Service Organization with multiple stakeholders defined, and how does it affect improvement work?" Methodology - This Master thesis is an exploratory investigation of the concept Lean Management within the Swedish Public Sector. READ MORE