Essays about: "Self service technology"

Showing result 1 - 5 of 179 essays containing the words Self service technology.

1. 1. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication Profession

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Evelina Winberg; Jordan Thunell Idumwonyi; [2023-11-22]
   Keywords : communication professionals; emotional labour; emotional labour; job demands-resources theory; well-being;

   Abstract : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. READ MORE

3. 2. What if…? – How AI Chatbots Could Reconfigure Grocery Shopping In-store

   University essay from Göteborgs universitet/Graduate School

   Author : Hans Krugenberg; Kevin Ruf; [2023-07-03]
   Keywords : Digitalisation; Artificial Intelligence; Chatbots; Practice Theory; Retailing; Focus Groups;

   Abstract : In the light of the rapid development of AI technology, this paper aims to explore how the integration of the novel application of an AI chatbot would reconfigure the practice of grocery shopping in brickand- mortar stores contributing to the trend of self-service. Based on a hypothetical scenario discussed in focus groups and drawing on practice theory, the study points out that, by adding this new element, the links between the elements of the practice would change, inducing a change in meaning from purely functional to more inspirational. READ MORE

4. 3. Techno-economic analysis of Energy Storage as a Service business models for prosumers in France

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Alice Lacroix; [2023]
   Keywords : ;

   Abstract : One of the current challenges for developed countries is the transformation of the entire electricity system. Ambitious objectives of renewable energy penetration in the electricity mixare established to reduce the energy sector’s greenhouse gas emissions rate and reach sustainability goals. READ MORE

5. 4. The use of retail self checkout systems and its influence on the experiences of the Swedish shopper

   University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

   Author : Pontus Berg Nordström; Kin Lok Lee; [2023]
   Keywords : Self-service technology SST ; User satisfaction; Human Computer Interaction HCI ; Information and Communication Technology ICT ; Service Quality; Consumer attitudes; Technological Innovation; Supermarkets; Retailing.;

   Abstract : Traditional retail with personal service is becoming scarce. The personal interaction is replaced with self service alternatives, and the consumer is now seen as a co-service producer. READ MORE

6. 5. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Joan Parvazi Nia; Daniel Regnér; [2023]
   Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

   Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE