Essays about: "Service quality of hospitality industry"

Showing result 1 - 5 of 8 essays containing the words Service quality of hospitality industry.

  1. 1. Job Satisfaction - A Key Factor or Not for the Luxurious Hotels In Bulgaria?

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Viliana Miroslavova Borisova; Derin Kate McIntyre; Desislava Stoyanova Nenova; [2023]
    Keywords : job satisfaction; drivers and hinders; hotels; hospitality industry; employee satisfaction; Bulgaria;

    Abstract : Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. READ MORE

  3. 2. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Xiaoxin Xing; [2023]
    Keywords : Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

    Abstract : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. READ MORE

  4. 3. The concept of a smart hotel and its impact on guests’ satisfaction, privacy and the perception of the service quality

    University essay from Södertörns högskola/Turismvetenskap

    Author : Mikolaj Domanski; [2020]
    Keywords : Smart hotel; Smart technology; Internet of Things; Information Communication Technology; Service quality; Guest satisfaction;

    Abstract : Smart technology has become very extensive and popular in many areas of our lives in the last few years. Their role is to make life and activities performed by the user easier, faster, better and more interesting. Smart technology has been used for years in areas such as education, industry and transport. READ MORE

  5. 4. Employment turnover from the perspective of managers in 5 Star Hotels in Tehran : Front Desk

    University essay from

    Author : Shirin Fakheri; Maryam Nikpour; [2016]
    Keywords : Social Behaviour Law; Samhälls-; beteendevetenskap; juridik;

    Abstract : The hospitality and tourism industry is a progressively important part of the all countries because of its effect on economy. One of the important factors regarding this industry is the importance of employees’ impact on service quality, raising income and satisfying guests. Also this industry is known for its high rate of turnover. READ MORE

  6. 5. How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.

    University essay from Handelshögskolan

    Author : Basharat Hanif; Hammad Saleem; [2013]
    Keywords : Customer support service; switching behaviour; customer loyalty; customer complaining behaviour; service quality;

    Abstract : .... READ MORE