Essays about: "Självbetjäningsteknik SST"

Found 3 essays containing the words Självbetjäningsteknik SST.

  1. 1. Enhancing users’ experiences of self-service technology : A design-oriented case study

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Lina Bengtsson; [2023]
    Keywords : User-centered design; Self-Service Technology SST ; User Experience; Technology Acceptance Model TAM ; Contextualisation; Användarcentrerad design; Självbetjäningsteknik SST ; Användarupplevelse; Teknologiacceptansmodell TAM ; Kontextualisering;

    Abstract : Self-service technologies (SSTs) have grown rapidly and aim to help customers self-serve. Self-service can be facilitated through help centers, which offers information and support. READ MORE

  3. 2. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector

    University essay from SLU/Dept. of Forest Economics

    Author : Simon Winter; [2019]
    Keywords : attributes; dimensions; forest and agricultural customers; self-service technology SST; SSTQUAL-scale; attribut; dimensioner; självbetjäningsteknik; skogs- och lantrbrukskunder; SSTQUAL-skala;

    Abstract : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. READ MORE

  4. 3. Public Self Service Technology (SST): Designing for Trust : Factors enhancing user’s trust towards a public SST

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Deepika Dipesh Dugar; [2018]
    Keywords : Public Self Service Technology SST ; trust; personal information; risk; situational context; Interaction design;

    Abstract : Public Self Service Technology (SST) has become an important part of our daily life. Advancement in technology and reduced hardware costs have motivated service providers to deploy public a SST for various important and complex tasks. Examples of such tasks include editing and printing confidential documents, performing monetary transactions, etc. READ MORE