Essays about: "Tanja Grewe"

Found 1 essay containing the words Tanja Grewe.

  1. 1. The Identification of Gaps between perceived and required Service Quality and Strategies to increase Customer Satisfaction

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Tanja Grewe; [2009]
    Keywords : service quality; customer satisfaction; gap analysis; airline sector;

    Abstract : The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging the gap between passenger expectations and the perceived image of service quality is a permanent problem that is in the need to be optimized. READ MORE