Essays about: "Thi Ngoc Dung Nguyen"

Found 1 essay containing the words Thi Ngoc Dung Nguyen.

  1. 1. Services quality in a Turkish pension Company

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Thi Ngoc Dung Nguyen; Thi Thanh Thuy Nguyen; Ferzan Kanat Aygen; [2008]
    Keywords : private pension; service quality;

    Abstract : A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality. ... READ MORE