Essays about: "Total quality management and customer satisfaction"

Showing result 1 - 5 of 19 essays containing the words Total quality management and customer satisfaction.

  1. 1. Optimization of aftermarket logistics with dual supply chains for Sandvik AB

    University essay from Lunds universitet/Institutionen för teknisk ekonomi och logistik; Lunds universitet/Teknisk logistik

    Author : Gopalakrishnan Srinivasan; Akshay Hingmire; [2020]
    Keywords : Technology and Engineering;

    Abstract : Background: Aftermarket logistics is important for a manufacturing company to maintain customer satisfaction in the long run. However, the supply chain set for aftermarket parts is equally crucial as the original equipment. Modification or optimization of the logistics systems for slow-moving aftermarket items is inevitable. READ MORE

  3. 2. Daylighting and Electric Lighting Integration in the Retail Sector

    University essay from Lunds universitet/Avdelningen för Energi och byggnadsdesign; Lunds universitet/Institutionen för arkitektur och byggd miljö

    Author : Rafael Campama Pizarro; [2019]
    Keywords : daylighting; electric lighting; lighting controls; integration; human centric lighting; circadian potential; melanopic lux; non-visual effects; energy saving; retail; case study; IEA-SHC; furniture store; shopping experience.; Arts and Architecture; Earth and Environmental Sciences;

    Abstract : The retail sector represents 11% of the GDP and employs 15% of the workforce in the European Union. To tackle growth of e-commerce, physical retail stores need to be reviewed; both to decrease operating costs, increase productivity and to make the shopping experience more appealing. READ MORE

  4. 3. Improving Knowledge of Truck Fuel Consumption Using Data Analysis

    University essay from Linköpings universitet/Reglerteknik; Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Sofia Johnsen; Sarah Felldin; [2016]
    Keywords : big data; Total Quality Management; trucks; automotive; fuel consumption; logged vehicle data; customer usage data; aggregated data; big-data plan; big data management; data analysis; data mining; Principal Component Analysis; Factor Analysis; k-means Clustering; Hierarchical Clustering; Principal Component Regression; Regularization; Lasso; Elastic Net;

    Abstract : The large potential of big data and how it has brought value into various industries have been established in research. Since big data has such large potential if handled and analyzed in the right way, revealing information to support decision making in an organization, this thesis is conducted as a case study at an automotive manufacturer with access to large amounts of customer usage data of their vehicles. READ MORE

  5. 4. A study of optimizing the Processing time for Building permits : Study Case: Tyresö municipality

    University essay from KTH/Fastigheter och byggande

    Author : Sara Alizadeh Amirbeigi; [2013]
    Keywords : Building permit –Processing time-Service oriented organization- Communication- Municipality –Total Quality Management-Service guarantee-; Bygglov-Bygglov handläggningstid-kommunikation- Servicegaranti-Kommun-;

    Abstract : There are rules in urban development and the construction industry, which encourages organizations to work according to standards and approved codes. For example: it is required by law for all property owners to apply and obtain a permit in order to carry out an action in construction building. READ MORE

  6. 5. Service Process Optimisation in Swedish Public Dental Care

    University essay from IHH, Centre of Logistics and Supply Chain Management; IHH, Företagsekonomi

    Author : Gunita Laursone; Emelie Domeij; [2013]
    Keywords : service processes; business process optimisation BPO ; Total Quality Management TQM ; Business Excellence; European Framework for Quality Management EFQM ; competitive advantage; Swedish public dental care; action research;

    Abstract : Introduction - High volatility (Vergidis, Tiwari & Majeed, 2006) and uncertainty (Eisenhardt, 2002) have increased the unpredictability and competitiveness for all types of businesses (Magal & Word, 2009). As a result, optimisation has become a common practice in the commercial and manufacturing sectors (Rowlands, Antony & Knowles, 2000) to maximally utilise the existing processes and ensure a sustainable and scalable competitive advantage (Antony, 2005). READ MORE