Essays about: "abstract on customer service"

Showing result 1 - 5 of 45 essays containing the words abstract on customer service.

1. 1. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

   University essay from

   Author : Yiming Yuan; Ziying Lai; [2023]
   Keywords : ;

   Abstract : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. READ MORE

3. 2. IMPACT OF AI ON DECISION MAKING: : AI REPUBLIC, A TELUS INTERNATIONAL CASE STUDY

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : UMUTONI JANE HABIMANA MONIQUE; NAJLA'A AREEF FALAH ALSAWAEER; [2023]
   Keywords : Artificial intelligence; cognitive ability; deductive approach; data; process; technology; predictability; decision making; qualitative;

   Abstract : Abstract The purpose of this master thesis is to conduct a Qualitative analysis on the impact of artificial intelligence (AI) on Telus International, a leading provider of customer service and business process outsourcing solutions using the deductive approach to collect the data. Through interviews with key respondents at the company and a review of relevant literature, this study aims to understand the ways in which artificial intelligence is being used at Telus International in the decision making process and the effects it has on the organisation. READ MORE

4. 3. Double-Sealing Recycled Paper Parcels in Sustainable Marketing & Consumer Decision-Making Factors. : The case Study of PostNord Logistics and Customers.

   University essay from Umeå universitet/Företagsekonomi

   Author : Abel Kebede; Zunair Shafique; [2023]
   Keywords : Sustainability; Circular Economy; Recycled Paper Parcels; Double Sealing Recycled Paper Parcels; Peer group Pressure; Social Media Influence; Educational Level; Age and Income;

   Abstract : Abstract: - This Master’s Thesis explains the relevancy of sustainable marketing, sustainability, e-commerce, circular economy of recycled paper packaging in the correlation of consumer perception, consumer decision making factors towards recycling and sustainability benefits. Although the paper discusses sustainable marketing in a circular economy aspect potential in regards to recycled paper parcels, the research will mainly focus on the postal carrier company named PostNord based in Nordic countries; the paper will emphasise how the double-sealing recycled paper could increase the number of customers and sustainability ofthe company and consumer perception towards these type of packaging as a parcel. READ MORE

5. 4. Perception Of The Usefulness Of The Balanced Scorecard In Operational Performance Management During The Covid-19 Pandemic : – A Case Study Of Warehouse Operation.

   University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

   Author : Jyotsana Lata; Ann Sarah George; Chioma Ngeleh; [2022]
   Keywords : Operational Performance Management; Balanced Scorecard; Warehouse Performance Management; Covid-19 Pandemic; Disruption.;

   Abstract : Abstract Purpose: This study aims to explore the usefulness of the Balanced Scorecard in an organization considering the disruptions caused by the Covid-19 pandemic in a warehouse. Furthermore, the Operational Performance Management of Atea Logistics AB (an IT infrastructure service provider warehouse) during the Covid-19 pandemic is presented with regards to the quality and delivery objectives form the customer perspective of the balanced scorecard along with how it helped Atea prepare for future disruptions. READ MORE

6. 5. Customers perception of Artificial Intelligence as Chatbots in CRM

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Elsa Kuylenstierna; Hanna Trägårdh; [2021]
   Keywords : CRM; customer relationship management; chatbots; artificial intelligence; ai; marketing; customer service; business administration; gen z; gen y; generations;

   Abstract : ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh & Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generational groups perceive chatbots in different ways. READ MORE