Essays about: "airline company"

Showing result 1 - 5 of 38 essays containing the words airline company.

  1. 1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Athina Spyridonos; Hala Zeeb; [2023]
    Keywords : aesthetic labor; emotional labor; employee performance; flight attendants; low-cost airline; premium airline; motivation; Herzberg;

    Abstract : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. READ MORE

  3. 2. Dark Patterns in the Travel Industry : A study on users’ perception of dark patterns on airline companies’ websites

    University essay from Uppsala universitet/Informationssystem

    Author : Ebba Holmberg; Sarah Manse; [2023]
    Keywords : Dark patterns; deceptive patterns; dark UX; user experience; user perception; Dark patterns; deceptive patterns; dark UX; användarupplevelse; användares uppfattning;

    Abstract : This thesis investigates how airline companies use dark patterns on their websites and how users perceive them. Dark patterns are deceiving design strategies that take advantage of users by integrating misleading user interface features to trick users into doing things they did not mean to. READ MORE

  4. 3. Quotation for Customer Proposal and Performance Analysis for aircraft maintenance

    University essay from KTH/Lättkonstruktioner, marina system, flyg- och rymdteknik, rörelsemekanik

    Author : Antoine Bezier; [2022]
    Keywords : Maintenance; aircraft; quotation; performance analysis; internship; aerospace engineering; databases; feedback; customer support; request for proposal; repair; technical work preparation.; Flygplansunderhåll; prestandaanalys; flygteknik; databaser; kommersiellt erbjudande; kontinuerlig förbättring.;

    Abstract : By working as an intern with the Quotation Officer of Sabena Technics Nîmes facility,an aircraft maintenance company, this degree project highlights the different factors totake into account in a quotation of civil planes (B737/B767/A320/A330) by analysingwork packages from airline company, applying a process to estimate the importantdata as the man hours or tools, and using my technical knowledge to understandmaintenance tasks. Management knowledge for commercial sale reviews was usefulas well, this job is in the middle of the commercial team and and the technicalteam. READ MORE

  5. 4. Searching For Relevant Features To Classify Crew Pairing Problems

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Jin Guo; [2019-10-21]
    Keywords : Machine learning; airline crew pairing; feature selection; algorithm selection; classification;

    Abstract : Machine learning (ML) is an emerging technology. Jeppesen, a leader of commercial optimization products in the airline industry, has started exploring ML methods to facilitate optimization algorithm development. This thesis investigates one of the company’s products, the crew pairing optimizer. READ MORE

  6. 5. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
    Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

    Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE