Essays about: "airline sector"

Showing result 6 - 10 of 10 essays containing the words airline sector.

  1. 6. Sustainable Value Creation : - A case study with three major Swedish airlines

    University essay from Handelshögskolan vid Umeå universitet

    Author : Rickard Lundgren; Mattias Öhman; [2010]
    Keywords : Sustainable Value; Sustainability; Sustainable Investment; CSR; Corporate Social Responsobility; Airlines; Airline industry; ADVANCE Sustainable Value; Sustainable Value; Hållbarhet; Hållbarhets rapportering; Hållbara investeringar; CSR; Corporate Social Responsobility; Flygbolag; Flygbranch; Flygindustri;

    Abstract :   The airline industry and Sustainable ValueThe airline industry are, by many, considered to be an industry with a high level of environmental impact, in other words an environmental destroyer. Although some argue that it still does only produces a small part of the world’s total emissions it is still an industry under high pressure from regulatory institutions and customers. READ MORE

  3. 7. Service Quality and Customer Preferences : A study of interactional service quality in the airline industry

    University essay from Handelshögskolan vid Umeå universitet

    Author : Markus Lindberg; Emma Löfgren; [2009]
    Keywords : Service quality; interaction; airline industry; emotional labor;

    Abstract : In recent years, large efforts have been put on enhancing effectiveness in organizations. No resources are dispensable, and a dollar saved is a dollar earned. This is probably something that is rather easy to compute and control within the production sector. READ MORE

  4. 8. TOTAL QUALITY MANAGEMENT : A Test of the Effect of TQM on Performance and Stakeholder Satisfaction

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : OLUWATOYIN ADEDIRAN; OLUSEUN ADEDIRAN; [2009]
    Keywords : TQM; Airlines; Customer satisfaction; Employee satisfaction and Operational effectiveness; performance; Nigeria; Implementation;

    Abstract : Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Authors: Adediran Oluwatoyin & Adediran Oluseun Supervisor: Anders Hederstierna Department: School of Management, Blekinge Institute of Technology Course: Master’s thesis in business administration, 15 credits (ECTS). Background and Problem Discussion: The performance of TQM Airlines and Non TQM airlines is measured comparing statistically three major performance indicator Customer satisfaction, Employee satisfaction and Operational effectiveness. READ MORE

  5. 9. The Identification of Gaps between perceived and required Service Quality and Strategies to increase Customer Satisfaction

    University essay from Sektionen för ekonomi och teknik (SET)

    Author : Tanja Grewe; [2009]
    Keywords : service quality; customer satisfaction; gap analysis; airline sector;

    Abstract : The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging the gap between passenger expectations and the perceived image of service quality is a permanent problem that is in the need to be optimized. READ MORE

  6. 10. IT investments at European airlines - Is IT viewed as a strategic resource?

    University essay from Lunds universitet/Institutionen för informatik

    Author : Klara Eriksson; Selma Mulagic; [2005]
    Keywords : strategy; IT investment justification; IT benefits; strategic resource; Informatics; systems theory; Informatik; systemteori; Mathematics and Statistics;

    Abstract : IT investments are essential parts of a company’s strategy. Deciding whether to invest or not to invest in a certain IT project requires multiple considerations. Our aim has been to find out which are the most important ones. READ MORE