Essays about: "complaints internet"

Showing result 1 - 5 of 6 essays containing the words complaints internet.

1. 1. What are Users Willing to Comply With to Avoid Phishing? : An Interview-based Case Study

   University essay from Högskolan i Skövde/Institutionen för informationsteknologi

   Author : Jennifer Bårman; [2023]
   Keywords : User perspective; Phishing; Spear-phishing; Security; Cyber-security; Information security; Learning; Education; Usable security; User awareness; Användarperspektiv; Nätfiske; Riktat nätfiske; Säkerhet; Cybersäkerhet; Informationssäkerhet; Lärande; Utbildning; Användarsäkerhet; Användarmedvetenhet;

   Abstract : Phishing (nätfiske) fortsätter att vara ett av de vanligaste hoten för användare på Internet. På grund av detta så har mycket forskning gjorts på säkerhetsåtgärder för att identifiera och stoppa nätfiske. READ MORE

3. 2. The Consequences of Consumer Brand Hate - A Case Study of Anti-branding Websites in the Airline Industry

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Lisa Scheider; Brittany Purkis; [2016]
   Keywords : Brand Hate; Anti-branding; Airline Industry; Consumer Brand Relationship CBR ; Consumer Complaint Behavior; Brand Avoidance; Consumer Dissatisfaction; Customer Service Quality.; Business and Economics;

   Abstract : Title: The Consequences of Consumer Brand Hate: A Case Study of Anti-branding Websites in the Airline Industry Seminar Date: May 30, 2016 Course: BUSN39 - Degree Project in Global Marketing Authors: Brittany Purkis, Lisa Scheider Advisor: Annette Cerne Keywords: Brand Hate, Anti-branding, Airline Industry, Consumer Brand Relationship (CBR), Consumer Complaint Behavior, Brand Avoidance, Consumer Dissatisfaction, Customer Service Quality. Purpose: The purpose of the study is to draw further understanding and investigate the hate relationship between a particular company and consumers and to develop theory in this area of study that has grown in relevance. READ MORE

4. 3. The customer is always right

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Barbara Marie Cornelia Bruynooghe; [2014]
   Keywords : Customer complaints; consumer complaints; social network sites; social media; strategic public relations; complaint management; Social Sciences;

   Abstract : “The customer is always right”: A qualitative study of how service-providing companies deal with public customer complaints filed on social network sites. Customers have always voiced their complaints, but with the emergence of the Internet and the rise of social media, the medium they used to do so has changed. READ MORE

5. 4. Undersökning av Södra-transportörernas användande av KOLA-systemet

   University essay from SLU/School for Forest Management

   Author : Martin Svarén; [2013]
   Keywords : Digital kedja; Skogslogistik; Fordonsdator;

   Abstract : The purpose of this study was to create a picture of Södra´s round wood transporters usage, and positive or negative experiences of the KOLA-system. The KOLA-system, owned and managed by SDC, is a program for handling timber orders and displaying their locations on digital maps. READ MORE

6. 5. Banks' Counteractions against Customers' Online Criticism

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Johanna Russo; Sara Pierre; [2012]
   Keywords : Bank; customer behavior; social media; dissatisfaction; online complaints; e-WOM; sCRM;

   Abstract : Abstract Title:             Banks’ Counteractions against Customers’ Online Criticism Date:             June 5, 2012 Institution:   School of sustainable development of society and technology, Mälardalen University Level:           Bachelor thesis in business administration, 15 ECTS Authors:       Sara Pierre and Johanna Russo                Tutor:           Carl G. Thunman Keywords:   Banks, social media, dissatisfaction, complaints, customer behavior, sCRM, and e-WOM Purpose:       The purpose of this thesis is to describe and analyze how, where and why customers criticize the banking sector through online platforms, how the banks choose to defend themselves and counter this criticism, and to what extent these complaints may proliferate if not dealt with. READ MORE