Essays about: "conclusion of Customer satisfaction"

Showing result 21 - 25 of 136 essays containing the words conclusion of Customer satisfaction.

1. 21. Disruptive external forces as a catalyst for service innovation : Influencing forces of facility service innovation processes due to changing customer behavior

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Stina Hedman Nilsson; Carolina Skarin; [2022]
   Keywords : Service Innovation process; Service Innovation; External Forces; Disruptive External Forces; Changing Customer Behavior; Facility Service Sector;

   Abstract : Service innovation is an important component for service business through its applicability in development and accretion that promotes business operations. The service innovation process can be created and maintained through interaction between the actor and the customer, where mutual value is being created through collaboration. READ MORE

3. 22. How does Generation Z experience digital customer service? : Exploring customer trust toward chatbots in European countries.

   University essay from Umeå universitet/Företagsekonomi

   Author : Anika Oudejans; David Rezkallah Hanna; [2022]
   Keywords : chatbot; customer experience; customer trust; customer expectation; customer service.;

   Abstract : Background: The concept of the chatbot has been around for nearly 60 years. However, service providers have recently increased the integration of chatbots in distinct industries due to the growth in digitalization and advanced technology. Not only that, chatbots can support service providers in becoming more efficient and reducing overhead costs. READ MORE

4. 23. Critical Decision Factors When Making a Cost-Effective Train Fleet Turnover : A Study in The Swedish Railway Sector

   University essay from KTH/Hållbar produktionsutveckling (ML)

   Author : Roman Zandi; Roy Khazzaka; [2022]
   Keywords : ;

   Abstract : Sustainability and availability are two essential terms for many industries when making changes within the supply chain and making decisions regarding which technical solution is most costeffective and brings the most value to the organization. Since these two topics have been growing in recent years, decision-makers need to understand the level of detail and the value these two areas can bring to an organization. READ MORE

5. 24. Can Social Media Help Boost Customer Satisfaction? : A quantitative study on how different social media marketing activities impact customer satisfaction.

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Caiyan Liu; Frida Andersson; Iftin Omar; [2022]
   Keywords : “Social media marketing”; “Social media marketing activities”; “Customer satisfaction”; “Entertainment”; “Trendiness”; “Customisation”; “Interaction”; “WOM”; “EWOM”; “Quantitative research”.;

   Abstract : Background: The development of social media brings traditional marketing into a newera - social media marketing - which offers new platforms through which brands cancarry out marketing activities and connect with their customers. Thus, social mediamarketing has become important for brands and marketers to reach their customers andsocial media marketing activities (SMMAs) include entertainment, trendiness,customisation, interaction, and word of mouth (WOM). READ MORE

6. 25. The Impact of Environmental Management on Financial Performance in SMEs, Sweden

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Shamil Mehdijev; Ravindra Reddy Kolli; [2022]
   Keywords : Environmental management; SME; Sustainability; Financial performance;

   Abstract : Environmental management plays one of the key roles in the current corporate world due to its benefits on brand identity, competitiveness, and customer satisfaction The relationship between environmental management and financial performance has been the focus of many studies in the recent 20 years, however, a steady conclusion is missing on this topic. The impact of environmental management on financial performance in Swedish SMEs in the energy sector has been investigated in this quantitative study. READ MORE