Essays about: "consumer service delivery"

Showing result 1 - 5 of 37 essays containing the words consumer service delivery.

1. 1. Covid-19 and its effect on consumer preference in the last-mile delivery : A study on Swedish consumers and the last-mile delivery industry in Sweden

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Kim Lindqvist; Mikael Lindgren; Nicolas Arias; [2022]
   Keywords : last-mile delivery; LMD; consumer preferences; covid-19;

   Abstract : Background: E-commerce has experienced tremendous growth in the past few years. At the same time, the Covid-19 pandemic has swept across the world. READ MORE

3. 2. Discovering Consumer Complaint Behavior in Online Food Delivery

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ziyuan Liang; Szu Yuan Wang; [2021]
   Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

   Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

4. 3. IN-BETWEEN: PRODUCT DEVELOPMENT STUDY THROUGH INDUSTRIAL AND EXPERIMENTAL APPROACHES

   University essay from Jönköping University/JTH, Industridesign

   Author : Aymerick Marie-Rose; [2021]
   Keywords : Industrial design; Experimental design; Circular design; breadedEscalope; Production process; Transitional space; Coat rack;

   Abstract : Experimental design is a practice operating at the limit between craftmanship, art and technology. In collaboration with the studio breadeEscalope (Vienna, Austria) this project oscillates between research and production to study the link between industrial and experimental approach to design. READ MORE

5. 4. An abductive study to identify key influencing variables affecting the last mile logistics endpoint selection : A study done at PostNord AB

   University essay from Uppsala universitet/Industriell teknik

   Author : Venkata Mukhyaprana Sree Hari Kiran Kotty; [2021]
   Keywords : Last-mile logistics; consumer preferences; conjoint analysis; rattle analysis; demographic analysis;

   Abstract : Background In the context of booming e-commerce and associated logistics flows, there is a considerable challenge to support the future of volumes, specifically more towards home deliveries by logistics service providers (LSP). There are means of addressing this challenge by identifying the key factors that influence consumer behaviour and lead to better adoption by meeting their convenience through right self collection end points setups thus decreasing the logistics costs, meeting sustainability targets and also efficiencies for logistics service provider operations. READ MORE

6. 5. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

   University essay from Uppsala universitet/Informationssystem

   Author : Phindile Ntuli; [2021]
   Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

   Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE