Essays about: "contact center apps"

Found 1 essay containing the words contact center apps.

  1. 1. Including Smartphone End User Apps in the Context of the Company Contact Center

    University essay from Uppsala universitet/Avdelningen för visuell information och interaktion

    Author : Edvard Zak; [2014]
    Keywords : contact center apps; contact center; customer service; app; Android; Genesys;

    Abstract : Smartphones are becoming increasingly popular, with the result that customers prefer to carry out at least some customer services using an app on a mobile device. Among app users, smooth transfer to a live agent is seen as an important feature and this means that the company contact center need a solution to handle this as well as increasing numbers of interactions. READ MORE