Essays about: "contact center apps"
Found 1 essay containing the words contact center apps.
-
1. Including Smartphone End User Apps in the Context of the Company Contact Center
University essay from Uppsala universitet/Avdelningen för visuell information och interaktionAbstract : Smartphones are becoming increasingly popular, with the result that customers prefer to carry out at least some customer services using an app on a mobile device. Among app users, smooth transfer to a live agent is seen as an important feature and this means that the company contact center need a solution to handle this as well as increasing numbers of interactions. READ MORE
Result pages:
1