Essays about: "contact centers"

Showing result 11 - 15 of 18 essays containing the words contact centers.

1. 11. “Getting the agencies together”: A qualitative study of the professionals’ perceptions of collaboration in prevention of juvenile criminality

   University essay from Göteborgs universitet/Institutionen för socialt arbete

   Author : Olena Zhuchyna; [2016-10-03]
   Keywords : interagency collaboration; juvenile criminality; delinquency; crime prevention; SSPF; ICC;

   Abstract : Interagency collaboration is increasingly recognized as an effective approach in prevention of crimes among young population. Sweden along with Denmark and Norway was among the pioneers in introducing the platform for information exchange between social services, schools, police and the recreational centers for youth, those agencies having the primary contact with young people. READ MORE

3. 12. Patients’ Communication with Primary Care: A Pre-study for a new communication system

   University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

   Author : Fanny Lauret; Stephanie Härdig; [2016]
   Keywords : Physician-patient communication; Health care; Primary care; Digital communication tool; Patient-centered care; Co-creation; Service design; Patient journey; Swedish county councils and municipalities;

   Abstract : The purpose of this study is to explore patients’ experiences and preferences concerning communication with primary care, as well as their attitude towards a future digital system to manage communication. The Swedish county councils and municipalities (SKL) is developing a new digital tool as a complement in the communication between patients and physicians, thus this research is a preliminary investigation of a larger approach. READ MORE

4. 13. Characterization of Stormwater Runoffs from Five Different Types of Wastes.

   University essay from KTH/Mark- och vattenteknik

   Author : Yihong Liu; [2016]
   Keywords : ;

   Abstract : Stormwater falling on outdoor waste disposal areas becomes polluted via contact with waste materials. It contains various pollutants. READ MORE

5. 14. Forecasting in contact centers : A step by step method to get an accurate forecast

   University essay from KTH/Optimeringslära och systemteori

   Author : Oskar Ekelius; [2015]
   Keywords : ;

   Abstract : Teleopti WFM Forecasts is a tool that can be used in order to predict future contact volumes in contact centers and staffing requirements, both in the short and the long term. This tool uses historical data of incoming contact volumes to perform a forecast on a given forecasting period. READ MORE

6. 15. InfoMart Reporting : The process of developing a data discovery tool for Genesys InfoMart

   University essay from Uppsala universitet/Institutionen för informationsteknologi

   Author : Olof Vestling; [2015]
   Keywords : CRM; SQL; Scenario based approach; Interactive systems design; QlikView;

   Abstract : Customer relationship management (CRM) is gaining momentum around the world and a majority of the organizations view customer experience provided by contact-centers as a competitive differentiator. Thus is the importance of understanding these systems very big. READ MORE