Essays about: "customer complaints"

Showing result 1 - 5 of 44 essays containing the words customer complaints.

  1. 1. Deep Learning Based Sentiment Analysis

    University essay from Blekinge Tekniska Högskola/Institutionen för datavetenskap

    Author : Shashank Kalluri; [2023]
    Keywords : Sentiment Analysis; Word Embedding; Deep Learning;

    Abstract : Background: Text data includes things like customer reviews and complaints,tweets from social media platforms. When analyzing text-based data, the SentimentModel is used. Understanding news headlines, blogs, the stock market, politicaldebates, and film reviews some of the areas where sentiment analysis is used. READ MORE

  3. 2. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden

    University essay from Stockholms universitet/Institutionen för data- och systemvetenskap

    Author : Ibrahim Ali Mehkri; [2023]
    Keywords : citizen inquiries; e-Government; Sweden; CRM;

    Abstract : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. READ MORE

  4. 3. Development Of Enterprise Software Applications : Implementation challenges & opportunities

    University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

    Author : Wissam Sawah; Nicklas König; [2021]
    Keywords : Enterprise software development; User interface; CSV files; Usability testing; challenges; opportunities;

    Abstract : Companies are looking for ways to improve their business practices to work more efficiently.They are also looking for technology that can improve their workflows and customer service systems. READ MORE

  5. 4. Augmented Reality : How it influences customer experience

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Ylva Högnäs; Minja Lendahl; [2018]
    Keywords : augmented reality; customer experience; interactive technology; cognitive experiential state; affective experiential state; hedonic value; utility value; IKEA;

    Abstract : Augmented reality (AR) has emerged as a new interactive technology that enables marketers to craft an immersive experience for customers. The technology complaints the physical environment with virtual objects, and thus have the unique power to put the (virtual) product in the hands of the consumer. READ MORE

  6. 5. The Silence of Dissatisfied Customers: An Exploratory Research in an Online Context

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Sara Dahlgren; Amelie Johnson; [2016]
    Keywords : Strategic brand management; dissatisfied customers; non-complainer; silent dissatisfied; and failure to satisfy.; Business and Economics;

    Abstract : Purpose: To explore the phenomenon of silent dissatisfied customers in an online context. Theoretical perspective: In addition to the strategic brand management a customer perspective is grasped. Furthermore, the study explores areas related to service recovery and consumer behaviour. READ MORE