Essays about: "customer delight"

Showing result 1 - 5 of 7 essays containing the words customer delight.

  1. 1. How the institutional, relational and leadership factors affect the implementation of sustainable business practice within MNCs HQ in a developed country and Subsidiary in a developing country? A case study on Volvo Trucks Located in Sweden (HQ) and Malaysia (Subsidiary)

    University essay from Göteborgs universitet/Graduate School

    Author : Krishnapriya Sujatha; Mubarak Eljack; [2022-02-11]
    Keywords : ;

    Abstract : Companies are in the transformation process from the classical or linear way of conducting business to a more sustainable model. This is necessitated by the growing societal awareness to protect the environment and resources for future living. READ MORE

  3. 2. Outcomes of personal branding in a virtual third place : A qualitative study on streamer-viewer relationships on Twitch.tv

    University essay from Umeå universitet/Företagsekonomi

    Author : Marcus Widell; Guzmán Marco; [2020]
    Keywords : ;

    Abstract : Personal branding has been central to the marketing field of study for the past few decades, as its flexibility has found a place in professional, academic, and social contexts. The relationship between loyalty and customer satisfaction has been explored throughoutexisting literature, where the concept of customer delight, or the act of exceeding customer expectations, has recently been the subject of many conversations regarding its effects on loyalty. READ MORE

  4. 3. Return Policy Signaling: An Explorative Study of Swedish E-tailers’

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Rahim Saleh; [2017]
    Keywords : Return policies; Signaling theory; Information asymmetry; E-commerce.; Social Sciences;

    Abstract : Purpose: Return policies are an important component for consumers when making a decision to transact with an E-tailer, as such it is equally important for E-tailers’ that the returns policy aids in this decision by reducing information asymmetry. While lenient return policies have the ability to influence the customer positively, they are also subject to opportunistic behavior from consumers, as such E-tailer’s face considerable uncertainty about how to set returns policies. READ MORE

  5. 4. Net Neutrality Implications for Internet Actors in Sweden

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Uma Nikam; [2016]
    Keywords : Net Neutrality; Business models; Machine to Machine M2M service; Video streaming service; Quality of Experience QoE ; Nätneutralitet; affärsmodeller; maskin till maskin M2M tjänster; videostreamingtjänster; Kvalitet på Erfarenhet QoE ;

    Abstract : A telecom industry is constantly looking for new ways to generate revenues by offering new and innovative services. Segmentation of customers by offering premium services to premium customers is a one way which has immense potential of revenue generation. READ MORE

  6. 5. Examining factors affecting customer satisfaction : A case-study of a Swedish firm

    University essay from Institutionen för teknik och samhälle

    Author : Rizwan Khan; Ganesh Narawane; [2011]
    Keywords : Customer satisfaction; Services; Factors affecting customer satisfaction.;

    Abstract : Customer satisfaction, are not just two words simply to be used in any businesscontext. Actually, these are the words that encapsulate the theme of what sort ofbusiness practices are being done by the companies in terms of making theircustomers satisfied or delight. READ MORE