Essays about: "customer experience of sales"

Showing result 1 - 5 of 69 essays containing the words customer experience of sales.

  1. 1. Quality from the perspective of the internal customer : Internal service experience in a manufacturing industry company

    University essay from Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

    Author : Stina Enblom; Silvia Padovan; [2023]
    Keywords : customer experience; service quality; internal service quality; service profit chain; customer satisfaction; internal customer satisfaction; customer perceived value; kundupplevelse; servicekvalitet; intern servicekvalitet; service profit chain; kundnöjdhet; intern kundnöjdhet; customer perceived value;

    Abstract : För att förbättra servicekvaliteten är kartläggning och mätning av kundupplevelse en viktig del av förbättringsarbetet. Detta är mestadels studerat ur den externa kundens perspektiv, och inte lika ofta ur den interna kundens. READ MORE

  3. 2. Consumer multichannel buying behavior under the pandemic

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Jingming Zhang; Xinyu He; [2023]
    Keywords : Multichannel buying behavior; Covid-19 impact; Retail sales; Consumer purchasing behavior; Sweden; China;

    Abstract : Retail sales have increased significantly in recent years, posing a major challenge for merchants in maintaining a consistent consumer experience across several channels. Changing consumer behaviors have had a big impact on this shift in buying patterns. READ MORE

  4. 3. Impact of non-family executives on family businesses in the Scandinavian region

    University essay from Jönköping University/IHH, ESOL (Entrepreneurship, Strategy, Organization, Leadership); Jönköping University/IHH, Centre for Family Entrepreneurship and Ownership (CeFEO); Jönköping University/IHH, Organisation, Ledarskap, Strategi och Entreprenörskap

    Author : Malik Daniyal Ahmed; Syed Muhammad Haider; [2023]
    Keywords : Family business; Family executives; non-family executive; Family involvement; Family values; Family-owned business; Succession; and managerial ownership.;

    Abstract : The research critically examines the positive and negative effects of hiring and not hiring non-family executives in Scandinavian family businesses. The analysis relies on a qualitative data collection method through semi-structured interviews with four participants. They can provide diverse information on the topic. READ MORE

  5. 4. Exploring the Emergent Servicescape of Unmanned Stores: A Constructivist Analysis of Unmanned Stores in the Age of Digitalization

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Gentrit Beqiri; Mathias King Lykkegaard; [2023]
    Keywords : Unmanned stores; Unmanned solutions; Servicescape; Customer-retailer interface; Digital strategies; Phygital strategies; Customer engagement.; Social Sciences;

    Abstract : Unmanned stores are increasing in popularity as the prominence of digitalization is changing not only the customer-retailer interface but also the servicescapes of the stores. The current stakeholders within the industry are (1) tech-positive entrepreneurs that want to innovate the industry or (2) convenience-focused retailers adopting technological solutions to ease the workload. READ MORE

  6. 5. Platsidentitet och mervärde på landsbygden : en fallstudie av tre gårdsbutiker i södra Sverige

    University essay from SLU/Dept. of Urban and Rural Development

    Author : Axeline Nilsson; [2023]
    Keywords : platsidentitet; mervärde; community; gårdsbutik; närproducerat;

    Abstract : Sveriges lantbruk blir alltmer diversifierat, där en verksamhetsgren som blir allt vanligare är egenförädling av livsmedel. En av de vanligaste formerna att nå ut till konsumenter är genom att starta en egen gårdsbutik och bedriva gårdsförsäljning, då konsumenten i större utsträckning efterfrågar närproducerade livsmedel. READ MORE