Search for essays about: "customer is always right"

Found 5 essays containing the words customer is always right.

  2. 1. CRM: Software as a Service versus On-premise – benefits and drawbacks

    University essay from Lunds universitet/Institutionen för informatik

    Author : Thanawin Ratametha; Manasa Veeragandham; [2009]
    Keywords : CRM as a Service; Customer Relationship Management; CRM on-demand; Cloud computing; Software as a Service; On-demand software; SaaS’s benefits and drawbacks; CRM as a Service’s benefits and drawbacks; Informatics; systems theory; Informatik; systemteori; Mathematics and Statistics;

    Abstract : Nowadays, most of organizations try to find the best solution to improve their business processes by using advantage of technologies, which are always developing to replace the mistake of traditional version, one of the most critical evolutions in technology system is Customer relationship management (CRM). CRM stakeholders who implementing CRM system or plan to implement CRM system had faced a lot of uncertainty in new technology, in this case, our focus is on CRM as a Service solution. READ MORE

  4. 2. International product development in automotive industry: mapping and improvement suggestions from a customer satisfaction perspective

    University essay from Luleå tekniska universitet/Industriell ekonomi och samhällsvetenskap/Kvalitets- & miljöledning

    Author : Johan Jönsson; [2007]
    Keywords : Quality; Customer Satisfaction; Culture; Automotive;

    Abstract : Getrag All Wheel Drive AB (GAWD) in Köping, Sweden today develops, manufactures and sells All Wheel Drive (AWD) systems to the private car industry. However it has not always been like this. Before 2004, the very same plant was a subsidiary company of Volvo Car Corporation, sourcing its need of manual transmissions and AWD systems. READ MORE

  5. 3. Multi Agent Systems and Web Services - Adaptive Workflow in E-Commerce

    University essay from Blekinge Tekniska Högskola/Sektionen för Teknik (TEK)

    Author : Farash Roomi; [2007]
    Keywords : datavetenskap; computer science - artificial intelligence; computer science - general; adaptive work flow; agent; web services;

    Abstract : In Multi-agent System (MAS), all agents communicate with each other by sending messages to each other in an expressive agent communication language. Agent communication language (ACL) [12], defines type of messages and their meaning that agents can exchange. READ MORE

  6. 4. Exceeding customer expectations: an online and offline perspective

    University essay from Luleå tekniska universitet/Industriell ekonomi och samhällsvetenskap/Industriell marknadsföring och e-handel

    Author : Gunnar Backlund; Malin Holmqvist; [2006]
    Keywords : Customer value; Marketing; Online marketing; Customer satisfaction; Customer service; Customer complaints;

    Abstract : Today's competitive business environment is one of the reasons why companies have to put more effort into always having the customers in focus when conducting business. Research has shown that it costs five times as much to attract a new customer compared to keep a present one. READ MORE

  7. 5. Corrugated board trays, plastic crates - A case study of one supply chain of tomatoes between Holland

    University essay from Lunds universitet/Förpackningslogistik

    Author : Roland Mårtensson; [1999]
    Keywords : plastic crates; Corrugated board trays; case study; Technological sciences; Teknik; Technology and Engineering;

    Abstract : New technology is always coming and with that comes changes. The technology has made it easier to fulfil each customer's demand. The customer has today much more different products to choose between and the stores have problems to get the right product to the right place at the right time. READ MORE