Essays about: "customer perceived property"
Found 2 essays containing the words customer perceived property.
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1. Customer Value Based Service Design : Identifying Revenue Opportunities within Fiber Business
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : This paper describes a study of revenue opportunity identification at a telecommunications company in Sweden. The study is based on a development process for creating products and services based on the customers’ needs and opinions. READ MORE
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2. The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode
University essay from Akademin för hållbar samhälls- och teknikutvecklingAbstract : Problem: The nature of insurances, and indeed the customer-provider relationship in insurance services, lends itself to distinctive characteristics. These characteristics have particular implications on overall perceived service and relationship quality, and thus customer retention. READ MORE