Essays about: "customer satisfaction in organisations"
Showing result 1 - 5 of 12 essays containing the words customer satisfaction in organisations.
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1. COMPANY VALUE CREATION; GETTING CUSTOMERS INVOLVED WHILE IN THE PROCESS OF VALUE CREATION (VC) : A Case study of Prolog KB Örebro (A company specialised in distribution services)
University essay from Linnéuniversitetet/Institutionen för management (MAN)Abstract : AbstractIn today’s modern economy, organisations strive greatly at attaining a higher level of competitiveness. Literature suggests that one of the most efficient ways is to provide to customers what they need and or want in other words satisfy the customer by providing to them their needs and wants. READ MORE
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2. How to improve the perceived service in the delivery chain of a multinational manufacturing firm
University essay from Lunds universitet/ProduktionsekonomiAbstract : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. READ MORE
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3. Global project alignment and performance : Combining Chinese and Western management practices
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälleAbstract : Purpose – The research purpose is to add insights to the project management literature by studying a global project encompassing Chinese and Western project participants, to possibly increase the understanding of how project alignment can be achieved. Method – The analytical approach for this abductive and explorative study was anchored in a six-phase thematic analysis (Clarke & Braun, 2014). READ MORE
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4. Artificial intelligence in banking : A case study of the introduction of a virtual assistant into customer service
University essay from Högskolan i Jönköping/Internationella HandelshögskolanAbstract : The usage of artificial intelligence in banking is an important theme within entrepreneurial research. The purpose of the study was to analyse the motivations, challenges and opportunities for Swedish banking institutes to implement artificial intelligence based solutions into their customer service process. READ MORE
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5. A Systematic literature review on a managerial strategy "customer first" in software oriented organisations
University essay from Göteborgs universitet/Institutionen för data- och informationsteknikAbstract : One of the main goals for software organizations is to satisfy the customers of the organization. This is one of the reasons why there exist certain managerial strategies, where the development process is customer centric. READ MORE