Essays about: "customer satisfaction internet banking"

Found 3 essays containing the words customer satisfaction internet banking.

1. 1. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Richard Selassie Bebli; [2012]
   Keywords : Service quality and customer satisfaction.;

   Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

3. 2. Customer loyalty in Internet banking

   University essay from Sektionen för Hälsa och Samhälle

   Author : M. Eriksson; C. Schuster; [2008]
   Keywords : ;

   Abstract : In the recent years the way to do banking has changed. Internet banking has grown and a lot of niche banks working mainly with the Internet as a medium has entered the Swedish bank market. How to keep the customer loyal online in a very competitive environment has become a main question for the banks. READ MORE

4. 3. Too busy to wait in line, just click and bank online : Customer Loyalty in Web-Only Banks

   University essay from IHH, Företagsekonomi

   Author : Josefine Steinhagen; Lucile Van Kerrebroeck; [2006]
   Keywords : E-Service; Loyalty; E-Banking;

   Abstract : Traditionally, banks have always had a close relationship with their customers. They often knew them as individuals, and satisfied their needs through personal customized services. Recently, the development of electronic banking or e-banking has influenced the increasing competition within the banking industry. READ MORE