Essays about: "customer service and internet banking"

Showing result 1 - 5 of 16 essays containing the words customer service and internet banking.

  1. 1. User Responsive User Experience Design: Building a Conceptual Framework

    University essay from Högskolan i Borås/Akademin för bibliotek, information, pedagogik och IT

    Author : Anders Holm; Christoffer Sundberg Kullström; [2015]
    Keywords : user experience; user experience design; interaction design; usability; responsive web design; user responsiveness; personas; adaptive systems; adaptivity; personalization; customization; adaptive user interfaces; e-banking; internet banking; information systems; human-computer interaction; användarupplevelse; användarupplevelsedesign; interaktionsdesign; användbarhet; responsiv webbdesign; användarresponsivitet; personas; adaptiva system; adaptivitet; personifiering; anpassning; adaptiva användargränssnitt; internetbank; informationssystem; människa-dator interaktion;

    Abstract : To a large extent, business-customer interactions are acted out on digital meeting places. When the possibilities for businesses to engage in face-to-face interactions decrease, relationship building and customer service becomes more of a challenge. READ MORE

  3. 2. Value Creation Through Synchronous CMC? : The Banks' Perspective

    University essay from Umeå universitet/Företagsekonomi

    Author : Alexander Lindahl; Sanna Malm; [2014]
    Keywords : ;

    Abstract : The development of technology and the Internet have in many ways influenced how companies conduct their business, and what creates a competitive advantage. Previous research have recognized that due to this development, those companies that can create a superior value for the customer will also be the ones that can create a competitive advantage. READ MORE

  4. 3. Future Payment Solutions in Sweden – Critical Success Factors and Scenarios from a Stakeholder Perspective

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Bertilsson; Fredrik Hult; [2013]
    Keywords : Mobile Payments; Proximity Payments; Remote Payments; Contactless Mobile Payments; NFC; QR; Mobile Payment Standards; Digital Payment Value Chain; Technology and Engineering;

    Abstract : Mobile payments have become an increasingly hot topic due to the wide availability of smartphones and mobile internet on the Swedish market. Banks have historically enjoyed a monopoly position in payments, but have recently seen new entrants contending for a share of the market as payments go mobile. READ MORE

  5. 4. Distribution channel strategy design : Application and implementation in healthcare

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Anders Ravn; [2012]
    Keywords : Distribution channel strategy; distribution channel integration; communication; customer management; information and communications technology; healthcare;

    Abstract : Healthcare is a very important and intimate service virtually all people use at least at some occasion in a lifetime. It is also highly complex and variable with heterogeneous patients requiring individualised attention in order to be effectively treated. READ MORE

  6. 5. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE