Essays about: "customer service culture"

Showing result 1 - 5 of 63 essays containing the words customer service culture.

1. 1. Exploring servitization practices in the European Automotive industry: Cross-country case study between France and Sweden - A multiple case study

   University essay from Göteborgs universitet/Graduate School

   Author : Nathan Lambert; Kajsa Lindström; [2023-07-19]
   Keywords : servitization; automotive industry; mobility as a service; qualitative analysis; service-dominant business logic; technology; traditional manufacturers; external environment;

   Abstract : This thesis contributes to the existing literature on servitization through a qualitative cross-country case study investigating the phenomenon in the automotive industry, focusing on the experiences of firms in France and Sweden. The current conceptualisation of servitization is limited in its ability to fully capture the complexity of the phenomena observed. READ MORE

3. 2. Obstacles for Change Management in a Fragmented Digitized Postmodern Society. : A Case Study of the Digitalization Authority in Sweden.

   University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

   Author : Hanna Eriksson; [2023]
   Keywords : Change management; postmodernism; fragmentation; organization culture; digitalization;

   Abstract : Change management is an increasingly prominent and complicated topic. In the postmodern digitized society, Sweden is believed to be at the forefront, yet in Swedish radio, information experts claim that the country is far from able to manage a crisis. READ MORE

4. 3. Retaining Customers in Rapidly Growing Environments : A Study on Customer Retention in High Growth Firms

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Axel Olsson; [2022]
   Keywords : Customer Retention; High growth firms; Culture; Customer Service; Relationship bonds.;

   Abstract : Customer retention is crucial for a firms long term success and its application and dynamics are particularly interesting in the context of high growth firms. High growth firms are commonly characterised by having limited resources and operating in constant change in structure and routines which can affect the way the firms are able to work with customer retention. READ MORE

5. 4. How the Covid-19 pandemic has affected the leadership and the direction of the organization

   University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

   Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
   Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

   Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE

6. 5. Up in the Cloud : Exploring small and medium-sized enterprises cloud computing adoption factors

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Cajsa Ljungberg; Sara Olsson; [2021]
   Keywords : Cloud Computing; Small and Medium-sized Enterprises SMEs ; Software-as-a-Service SaaS ; Adoption Factors;

   Abstract : Background: The intense growth of data that is continuously expanding has resulted in SMEs using cloud computing to store, process and analyze data. Thus, a critical element is for SMEs to understand the value of cloud computing and the factors influencing the adoption decision. READ MORE