Essays about: "customer service management in hotels"

Showing result 1 - 5 of 7 essays containing the words customer service management in hotels.

1. 1. IS THERE ROOM FOR HIGH TECH IN A HIGH TOUCH INDUSTRY? AN EXPLORATORY STUDY ON ADOPTION OF SOCIAL ROBOTS IN THE HOTEL INDUSTRY

   University essay from Lunds universitet/Produktionsekonomi

   Author : Emelie Dellby Svensk; Kajsa Jernetz; [2023]
   Keywords : Social robots; Barriers to adoption; Hotel industry; Digitalization of the hotel industry; Behavioral Reasoning Theory; B2B and B2C commercialization; Technology and Engineering;

   Abstract : This master thesis explores the possibilities of social robot adoption in the hotel industry. Social robots represent a new product group, a radical innovation, that has yet not seen commercialization in the hotel industry in Sweden. READ MORE

3. 2. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell

   University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

   Author : Janina Selin; [2018]
   Keywords : Tourism; breakfast buffets; Social Practice Theory; Food Waste; sustainable development;

   Abstract : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. READ MORE

4. 3. Revenue Management in the Manufacturing Industry : a model for capacity and pricing strategies in a manufacturing multinational

   University essay from Sektionen för hälsa och samhälle

   Author : Ted Löndahl; Johan Wermstedt; [2013]
   Keywords : Revenue Management; Manufacturing Industry; Capacity Management; Pricing Strategy; Nesting; Dynamic Pricing; Threshold Pricing;

   Abstract : Revenue management is a concept aimed to maximize capacity utilization and through that maximize revenues. It originated in the airline industry in the 70’s and due to its effectiveness  quickly spread to other sectors of the service industry. READ MORE

5. 4. Demand management : Preferred options from the customer’s point of view regarding the rural hotel industry

   University essay from Ekonomihögskolan, ELNU

   Author : Lina Bengtsson; Desirée Valler; [2012]
   Keywords : Demand management;

   Abstract : Master thesis in marketing written in spring 2012 at the LinnæusUniversity, Växjö, Sweden. Authors: Lina Bengtsson and Desirée Valler Examiner: Professor Mosad Zineldin                 Tutor: Professor Anders Pehrsson Title: Demand management - Preferred options from the customer’s point of view regarding the rural hotel industry Introduction: If demand and capacity is not in line, dissatisfaction can occur among the customers. READ MORE

6. 5. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?

   University essay from Institutionen för ekonomi och företagande

   Author : Sofia Kleban; Michaela Silvhagen; [2011]
   Keywords : hotel; hotels; culture; cultural; service; quality; management; background; difference; personnel; staff; organisation; failure; hotell; hotellkedja; kultur; skillnad; bakgrund; service; quality; management; personal; organisation;

   Abstract : The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality management in the Ibis hotels. By doing qualitative interviews with both managers and front-office staff at three different Ibis hotels in the Stockholm area, the thesis analyzes the hotel chain’s way of working with service quality management on several levels of hierarchy within the company. READ MORE