Essays about: "customer service quality at the hotel"

Found 5 essays containing the words customer service quality at the hotel.

  1. 1. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell

    University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Author : Janina Selin; [2018]
    Keywords : Tourism; breakfast buffets; Social Practice Theory; Food Waste; sustainable development;

    Abstract : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. READ MORE

  3. 2. Culture in Service Quality Management at the Ibis hotels : Are cultural backgrounds being considered when working with service quality management in large hotel chains?

    University essay from Institutionen för ekonomi och företagande

    Author : Sofia Kleban; Michaela Silvhagen; [2011]
    Keywords : hotel; hotels; culture; cultural; service; quality; management; background; difference; personnel; staff; organisation; failure; hotell; hotellkedja; kultur; skillnad; bakgrund; service; quality; management; personal; organisation;

    Abstract : The aim of this thesis is to find out whether or not a guest’s cultural background is being considered when working with service quality management in the Ibis hotels. By doing qualitative interviews with both managers and front-office staff at three different Ibis hotels in the Stockholm area, the thesis analyzes the hotel chain’s way of working with service quality management on several levels of hierarchy within the company. READ MORE

  4. 3. Hôtel Chevillon Has the paint come off?

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Sebastian Palm; Sanna Uppling; [2009-04-16T08:09:11Z]
    Keywords : ;

    Abstract : Background and problem: In the 19th century Grez‐sur‐Loing held an important role in the world of art, especially when it comes to Nordic artists. The foundation Grezsur‐ Loing based in Sweden bought Hôtel Chevillon in the early 1990´s and hopes were high that it would serve as sanctuary for artist and authors, a chance to work in a historic environment far away from the stress of the modern society, but still close to one of the art capitals of the world: Paris. READ MORE

  5. 4. The Impact of Customer Care on Experiences in Service Quality Delivery(a case study of Labadi Beach Hotel-Ghana)

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Akpabli Hanyabui; Uche Ossai; [2008]
    Keywords : The Impact of Customer Care;

    Abstract : ABSTRACT COURSE: Bachelor Thesis in Business Administration 15 ECTS AUTHORS: Ossai Uche, (21st March 1980), Västerås. Prosper Akpabli Hanyabui, (17th March 1980), Västerås. READ MORE

  6. 5. Acquiring and Retaining Customers through Traditional- and Relationship Marketing : Case- Study on the Quality Hotel Burke & Wills

    University essay from Institutionen för ekonomi

    Author : Malin Hammer; [2008]
    Keywords : marketing; relationship marketing;

    Abstract : The hotel industry is highly competitive and the right knowledge about customer values and demands is essential to differentiate from competitors and gain sustainable competitive advantage. Implementing traditional marketing strategies is often no longer enough to achieve this goal. READ MORE