Essays about: "customer service quality in hotel"

Showing result 1 - 5 of 12 essays containing the words customer service quality in hotel.

  1. 1. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Xiaoxin Xing; [2023]
    Keywords : Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

    Abstract : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. READ MORE

  3. 2. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  4. 3. Autonomous Liquid Dispenser : A.L.D.

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : William Gan; Oliver Håkansson; [2020]
    Keywords : Mechatronics; Arduino; Autonomous Liquid Dispenser; Tilting; Ultraonic sensor; Linear actuator.; Mekatronik; Arduino; Vätskeautomat; Vinkel; Ultraljudsensor; Stegmotor.;

    Abstract : Our society has become more and more digitized and futuristic in the service sector. The urge of efficiency in order to maintain a stable income and profit is increasing in various businesses. One such business is the hotel and restaurant business which heavily relies on staff members being efficient. READ MORE

  5. 4. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell

    University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Author : Janina Selin; [2018]
    Keywords : Tourism; breakfast buffets; Social Practice Theory; Food Waste; sustainable development;

    Abstract : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. READ MORE

  6. 5. How Customer Support Service works for small companies in hospitality industry in Sweden? : A study of a small hotel in Karlstad.

    University essay from Handelshögskolan

    Author : Basharat Hanif; Hammad Saleem; [2013]
    Keywords : Customer support service; switching behaviour; customer loyalty; customer complaining behaviour; service quality;

    Abstract : .... READ MORE